Terms of Service (France)

1. Acceptance of Terms

By accessing and using this conversational AI service, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use this service.

2. Description of Service

ShopAi provides an AI-powered conversational interface that allows you to ask questions about products and brands. The service is accessible via QR codes, web links, and other digital channels.

This service is provided by ShopAi Limited on behalf of Nutrigée.

3. Eligibility

You must also:

• Provide accurate information if you choose to share personal details
• Use the service responsibly and lawfully

4. Acceptable Use

You agree to use this service only for lawful purposes. You will NOT:

• Attempt to hack, reverse engineer, or interfere with the service
• Use automated tools to spam or abuse the service
• Share offensive, illegal, or harmful content
• Impersonate others or provide false information
• Attempt to extract proprietary information about the AI system

5. No Professional Advice

For dietary supplements like VegCol:

• Information provided is for educational purposes only
• It does not replace advice from a healthcare professional
• Always consult a doctor before starting any new supplement
• Always read product labels for complete safety information
• Follow recommended dosages

6. Accuracy of Information

While we strive for accuracy, the AI assistant may occasionally provide incomplete or incorrect information. You should:

• Verify important information from official sources
• Read product labels and official documentation
• Contact Nutrigée directly for critical questions

We do not guarantee the accuracy, completeness, or reliability of AI-generated responses.

7. Intellectual Property

All content, technology, and materials provided through this service are owned by ShopAi Limited, Nutrigée, or their licensors. You may not:

• Copy, reproduce, or distribute the AI technology
• Create derivative works based on the service
• Remove copyright or trademark notices

8. Data Collection and Privacy

Your use of this service is governed by our Privacy Policy. By using this service, you consent to:

• Collection of your conversations and location data
• Use of your data by Nutrigée and ShopAi as described in the Privacy Policy
• Processing of your data to improve products and services

9. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may:

• Temporarily suspend service for maintenance
• Modify or discontinue features without notice
• Limit access during periods of high demand

We are not liable for service interruptions or technical issues.

10. Third-Party Links

The AI assistant may provide links to Nutrigée websites or other resources. We are not responsible for:

• Content on external websites
• Products or services offered by third parties
• Privacy practices of other websites

11. Limitation of Liability

To the maximum extent permitted by French law, ShopAi Limited and Nutrigée are not liable for:

• Any indirect, incidental, or consequential damages
• Loss of data, profits, or business opportunities
• Damages resulting from reliance on AI-generated information
• Issues arising from service interruptions or errors

French Consumer Rights: This limitation does not apply to damages caused by gross negligence, willful misconduct, or violation of fundamental rights. Your legal rights as a French consumer are preserved.

12. Right of Withdrawal (French Consumers)

In accordance with the French Consumer Code (Article L221-18), this service is free and does not constitute a sales contract. The 14-day right of withdrawal does not apply as there is no purchase or paid service contract.

13. Dietary Supplements and Health Products

• Dietary supplements do not replace a varied and balanced diet
• Do not exceed the recommended daily dose
• Keep out of reach of children
• Consult a healthcare professional before use if you are pregnant, nursing, taking medications, or have a medical condition
• Health claims comply with European regulations (Regulation EC No 1924/2006)

14. Termination

We may terminate or suspend your access to this service immediately if you:

• Violate these Terms
• Engage in abusive or fraudulent behavior
• Attempt to harm the service or other users

You may stop using the service at any time. Termination does not affect your data rights under the Privacy Policy.

15. Changes to Terms

We may update these Terms periodically. Material changes will be communicated through:

• Updated "Last updated" date
• In-service notifications
• Email (if you provided your email address)

Continued use of the service after changes constitutes acceptance of new Terms.

16. Governing Law and Jurisdiction

These Terms are governed by French law. Any disputes will be resolved in French courts.

For French consumers: You benefit from additional rights under the French Consumer Code and European consumer protection law.

17. Consumer Mediation

In accordance with Article L612-1 of the French Consumer Code, Nutrigée offers a consumer mediation service. In case of dispute, you may contact the mediator free of charge:

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShopAi Limited regarding this service.

19. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect.

20. Contact Information

For questions about these Terms:

21. Language

These Terms are available in French and English. Both versions have equal legal force. In case of conflict between versions, the French version prevails for users in France.